UPDATE: Samsung has now permanently discontinued the Note 7 and is asking customers to shut off the phone and return it.
“Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.
Following worldwide reports of battery failures and fires with the Galaxy Note 7 in early September, including nearly 100 cases in the U.S. alone, Samsung and the U.S. Consumer Product Safety Commission (CPSC) announced a complete official recall of all Galaxy Note 7s in the U.S. Similar movements were made in Canada, as well as throughout Europe and Asia. Regions in which the phone had yet to launch simply postponed shipments of phones.
Weeks later, with the recall in full swing and old Note 7s being replaced by hundreds of thousands of new “safe” models, reports started to arise of the same exact failures happening with these replacement phones. With consumers quickly losing faith in the Note 7 name, carriers in early October voluntarily offered free returns and exchanges for all Note 7s, and eventually stopped selling the phone altogether.” – Samsung
Verizon, AT&T, and T-Mobile have all halted sales on the Samsung Galaxy Note 7 now and there are reports that Samsung has temporarily halted production of it as well. Note 7’s can now be exchanged for something else at their carriers. Samsung needs to face it that the Note 7 name is damaged no matter how many times things are replaced or fixed. People are going to want an apology and an explanation.
I had said before when I did a hands-on impression in-store that it was the best phone that I ever held. I still stand beside that because it aesthetically well-designed and pleasing to hold and use. But the whole exploding situation is unacceptable even after the recall and so-call fix. Samsung will need to figure out how to make up for their next device flagship launch, the Galaxy S8, and what will happen to the Note line in the future.